📦 Shipping Policy – Dusan Pet Store

At Dusan Pet Store, we want to make sure your pup’s new favorite toy or accessory gets to you safely and on time. Here’s everything you need to know about our shipping process:

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🌍 Where We Ship

We currently ship across the Netherlands and selected EU countries (Germany, Belgium, Spain, UK – more coming soon!).

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⏳ Processing Times

Orders are processed within 1–2 business days after payment.

You’ll receive a confirmation email once your order is on its way.

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🚚 Delivery Times & Rates

Netherlands: 1–3 business days (€4.95 flat rate).

Germany & Belgium: 2–5 business days (€6.95 flat rate).

Other EU countries: 3–7 business days (calculated at checkout).

UK: 4–7 business days (VAT/customs charges may apply).

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📦 Tracking Your Order

All orders include a tracking number so you can follow your package.

You’ll receive tracking details by email once your order has shipped.

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🐶 Issues With Delivery

If your order hasn’t arrived within the expected timeframe, contact us with your order number.

Damaged or missing items? Reach out within 7 days of delivery and we’ll make it right.

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💌 Questions?

We’re here to help! Email us at dusanpetstore@gmail.com or use our contact form for any shipping-related questions.

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